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Billing issue: charged after cancellation

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Hello,

I canceled my subscription on September 23, 2025, right after a failed payment attempt at midnight. However, the system retried the payment later the same day and successfully charged my card.

Invoice number: #64484 Amount: $19.99 Date: Sep 23, 2025 Card: Visa ending 9603

Since I canceled before the payment went through, I kindly request a refund for this charge. Please process the refund directly back to my original payment card (Visa ending 9603).

Thank you for your prompt assistance.

Best regards

Posted by NextDeepRecords ·
2 comments

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Comments2

  • DP Team

    Team•

    Sep 23, 2025

    Hi Next Deep Records,

    Thank you for reaching out, we are requesting the refund and we will get back to you with an answer.

    All the best,

    DP Team

    • NextDeepRecords

      •

      Sep 23, 2025

      thx u