I don't have a desktop. I tried choosing the desktop option on the chrome browser and it is the same. Also, it seems that keep trying different ways defeats the purpose. I should be able to do this on my phone, as I have before, and it should be easy. I think it's reasonable to expect that :)
Max Will
•
Oct 3, 2024
It doesn't let me record in incognito, my it's exactly the same.
DP Team
Team•
Oct 3, 2024
Hmmm ok! Thanks for sending this. This issue apparently still affects certain mobile devices. Can you try on desktop and see if the problem persists?
Sorry for the inconvenience, will try and fix this issue asap.
Thanks,
DP Team
Max Will
•
Sep 13, 2024
I'm still having this problem. I'm on mobile and when the playlists start loading, the spinning wheel appears and after about 5 seconds I get a black screen and I have to go back and same happens. So, it's not fixed yet. It happens after my second or third attempt, bit not usually the first.
DP Team
Team•
Sep 16, 2024
Hello Max, thanks for flagging this.
Please can you try doing it in an incognito browser? Sometimes the cache pulls outdated information that can generate this responses.
If the incognito works, please clear the cache of your mobile browser to see the updated version. If not, we will require additional information to investigate this further, as it’s an isolated case.
Please keep us updated.
Thanks,
DP Team
DP Team
Team•
Sep 10, 2024
Hello Max Will,
We wanted to follow up on this issue, as we have implemented an update that should fix the problem.
Please can you confirm if the problem still persists for you?
Keep us updated!
Thanks, DP Team
DP Team
Team•
Sep 7, 2024
Hello Max, thanks for flagging this!
It appears that last night we had a momentary bug, but everything seems to be working fine now.
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Comments7
Max Will
Oct 3, 2024
I don't have a desktop. I tried choosing the desktop option on the chrome browser and it is the same. Also, it seems that keep trying different ways defeats the purpose. I should be able to do this on my phone, as I have before, and it should be easy. I think it's reasonable to expect that :)
Max Will
Oct 3, 2024
It doesn't let me record in incognito, my it's exactly the same.
DP Team
Oct 3, 2024
Hmmm ok! Thanks for sending this. This issue apparently still affects certain mobile devices. Can you try on desktop and see if the problem persists?
Sorry for the inconvenience, will try and fix this issue asap.
Thanks,
DP Team
Max Will
Sep 13, 2024
I'm still having this problem. I'm on mobile and when the playlists start loading, the spinning wheel appears and after about 5 seconds I get a black screen and I have to go back and same happens. So, it's not fixed yet. It happens after my second or third attempt, bit not usually the first.
DP Team
Sep 16, 2024
Hello Max, thanks for flagging this.
Please can you try doing it in an incognito browser? Sometimes the cache pulls outdated information that can generate this responses.
If the incognito works, please clear the cache of your mobile browser to see the updated version. If not, we will require additional information to investigate this further, as it’s an isolated case.
Please keep us updated.
Thanks,
DP Team
DP Team
Sep 10, 2024
Hello Max Will,
We wanted to follow up on this issue, as we have implemented an update that should fix the problem.
Please can you confirm if the problem still persists for you?
Keep us updated!
Thanks,
DP Team
DP Team
Sep 7, 2024
Hello Max, thanks for flagging this!
It appears that last night we had a momentary bug, but everything seems to be working fine now.
If it still does not work, please can you try and hard refresh the browser? That usually solves the problem, here is a resource on how to do so : https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache
Please let us know if this solves it.
Thanks,
DP Team