Skip to main content

black window or black window

Bug Reports

I did a hard reset and the problem continue afeter that.

Posted by ldelpinon ·
2 comments

Log in to comment and vote

Comments2

  • DP Team

    Team•

    Sep 10, 2024

    Hello Ldelpinon,

    We wanted to follow up on this issue, as we have implemented an update that should fix the problem.

    Please can you confirm if the problem still persists for you?

    Keep us updated!

    Thanks,
    DP Team

  • DP Team

    Team•

    Sep 9, 2024

    Hello Ldelpinon, thanks for flagging this!

    Please can you give us more detail into the issue?

    We will appreciate it if you can send the following information:

    • When does the issue appears? E.g in the submission process, when you finish a submission, etc.

    • What browser are you using? Please also tell us the browser version number and operating system you are using.

    Sometimes this issue can be caused by cache pulling outdated information, a hard refresh should fix it most of the times, but you already tried this and didn’t work right?

    All the information you can provide will help us to have a better understanding of the issue, even screenshots and screen records will be helpful.

    Keep us updated.

    Best,

    DP Team