Thanks for getting in touch, could you send us a screen recording showing what happens when you try to submit your track? That'll help us understand what might be going wrong. Also, just a few quick things to check:
What browser are you using?
Have you tried doing a hard refresh? Here's a simple guide that might help: refreshyourcache.com
Does the issue happen with just this track, or with others too?
Once we have a bit more info, we’ll take a closer look and get this resolved for you.
All the best, DP Team
DEEP SOUL RECORDS
•
Jun 12, 2025
YEs I did same problem continue
DP Team
Team•
Jun 12, 2025
Trying with different browser and song? Let us know
DEEP SOUL RECORDS
•
Jun 12, 2025
not working in different browsers but works another song
DP Team
Team•
Jun 13, 2025
Would it please be possible to get screenshots of your browser console when the error occurs - this will show us what connections are failing
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DEEP SOUL RECORDS
Jun 12, 2025
DP Team
Jun 12, 2025
Hu DeepSoulRecords
Thanks for getting in touch, could you send us a screen recording showing what happens when you try to submit your track? That'll help us understand what might be going wrong. Also, just a few quick things to check:
What browser are you using?
Have you tried doing a hard refresh? Here's a simple guide that might help: refreshyourcache.com
Does the issue happen with just this track, or with others too?
Once we have a bit more info, we’ll take a closer look and get this resolved for you.
All the best,
DP Team
DEEP SOUL RECORDS
Jun 12, 2025
YEs I did same problem continue
DP Team
Jun 12, 2025
Trying with different browser and song? Let us know
DEEP SOUL RECORDS
Jun 12, 2025
not working in different browsers but works another song
DP Team
Jun 13, 2025
Would it please be possible to get screenshots of your browser console when the error occurs - this will show us what connections are failing
https://balsamiq.com/support/faqs/browserconsole/#:~:text=To%20open%20the%20developer%20console,(on%20Windows%2FLinux).
Here is also another resource to help:
https://balsamiq.com/support/faqs/browserconsole
DP Team
Jun 23, 2025
Hi DeepSoulRecords,
Checking in on this. Can you let us know if this issue has been solved for you?