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Can't create projects

Bug Reports

I cannot create projects on my Pro subscription although I’m not using any project yet.

Posted by Yan ·
6 comments

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Comments6

  • DP Team

    Team•

    Aug 19, 2025

    Hi Yan, we cannot see the screenshot from the message. Can you reshare it please?

    Thank you,

    DP Team

    • Yan

      •

      Aug 19, 2025

      • Yan

        •

        Aug 19, 2025

        • DP Team

          Team•

          Aug 20, 2025

          Hi Yan,

          Thank you for reaching out, you cannot add any projects because you already used your 5 song limit, as shown on the dahsboard (5/5), as your account is not renewing, after your billing cycle ends, you will no longer have access to the professional plan.

          All the best,

          DP Team

          • Yan

            •

            Aug 21, 2025

            But the projects is 0/5. So I cannot delete and replace one project with a different one?

            • DP Team

              Team•

              Aug 22, 2025

              Hi Yan, the only way is to wait for the next billing cycle. But we can see that you already cancelled the subscription.

              Let us know if you need further assistance.

              All the best,

              DP Team