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I had 5 unused credits from last week I was going to use this week but all I am seeing are the new weekly credits. I should have 35 credits to use not 30. Not cool some of those credits were earned from listening to and rating music from other artists. I need those five credits back.

Posted by Jayda Truth ·
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Comments1

  • DP Team

    Team•

    Apr 14

    Hi Jayda,

    Thank you for reaching out.

    Regarding your inquiry about the missing credits, please note that the weekly allowance of 30 credits included in your subscription does not stack. Instead, your credit balance refreshes to 30 each week. This means that any unused credits from the previous week do not carry over to the next.

    I hope this clarifies how the credit system works. Please let us know if you have any further questions.

    All the best,
    DP Team