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Credits Not Showing After Purchase

Bug Reports

I have purchased credits 3 times and it says it is successful but no credits are showing on my account.

Posted by Eric Hagen ·
5 comments

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Comments5

  • Eric Hagen

    •

    Sep 10, 2025

    Incognito mode works. Any reason for that?

    • DP Team

      Team•

      Sep 11, 2025

      Hi Eric,

      It could be an app block from stripe on your browser. Do you use any security apps like Norton for example?

  • Eric Hagen

    •

    Sep 10, 2025

    Doesn’t look like it’s going through. It says “transaction complete” but does not hit the bank. NO matter what card I use. I can’t purchase credits.

    • DP Team

      Team•

      Sep 10, 2025

      Can you try using a different browser and also in incognito mode?

      Let’s see if that works.

      Thank you,

      DP Team

  • DP Team

    Team•

    Sep 10, 2025

    Hi Eric,

    Can you email us at info@dailyplaylists.com with the transaction details and receipts please?

    That way we can review the issue.

    All the best,

    DP Team