I have not received an email notification of one of my songs being accepted to a playlist for months. They have indeed been accepted to playlists, and I am checking my spam folder.
Thank you for reaching out. Coming here from your previous thread, the support team suggested you do a hard refresh and clear the cookies from your browser. I would also like to ask you if you updated your login info? As we added a native login a few months ago.
Let me know if that solves the issue.
All the best,
DP Team
Hopalong Ginsberg
•
Jan 12
On my phone, I login using an email address and password. On my desktop, I login using connect to Spotify, as it is the only option given to me. When I try to go to settings on my PC, I get a blank screen.
I'm not sure I see what any of this has to do with my not receiving email notifications when one of my submissions is accepted to a playlist.
Hopalong Ginsberg
•
Jan 12
Update: when I switched browsers from Brave to MS edge, the login and settings problems I previously mentioned went away, and my submissions allowance shows 10 credits instead of 25. Still have no idea why I'm not getting email notifications when a submission of mine is accepted to a playlist.
DP Team
Team•
Jan 13
Hi Hopalong,
Can you please try to use Chrome to log in, and also share the email you use to log in?
We will review your account status.
All the best,
Hopalong Ginsberg
•
Jan 13
Logged in with Chrome, no problem. The email I used was admiralthrowawayii@gmail.com
DP Team
Team•
Jan 14
HI Hopalong,
We made a restart of your account to test if the issue persist. Usually there’s issues with certain browser. Please sign up again and add the same details from before: email, and the same spotify account.
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DP Team
Jan 12
Hi Hopalong,
Thank you for reaching out. Coming here from your previous thread, the support team suggested you do a hard refresh and clear the cookies from your browser. I would also like to ask you if you updated your login info? As we added a native login a few months ago.
Let me know if that solves the issue.
All the best,
DP Team
Hopalong Ginsberg
Jan 12
On my phone, I login using an email address and password. On my desktop, I login using connect to Spotify, as it is the only option given to me. When I try to go to settings on my PC, I get a blank screen.
I'm not sure I see what any of this has to do with my not receiving email notifications when one of my submissions is accepted to a playlist.
Hopalong Ginsberg
Jan 12
Update: when I switched browsers from Brave to MS edge, the login and settings problems I previously mentioned went away, and my submissions allowance shows 10 credits instead of 25. Still have no idea why I'm not getting email notifications when a submission of mine is accepted to a playlist.
DP Team
Jan 13
Hi Hopalong,
Can you please try to use Chrome to log in, and also share the email you use to log in?
We will review your account status.
All the best,
Hopalong Ginsberg
Jan 13
Logged in with Chrome, no problem. The email I used was admiralthrowawayii@gmail.com
DP Team
Jan 14
HI Hopalong,
We made a restart of your account to test if the issue persist. Usually there’s issues with certain browser. Please sign up again and add the same details from before: email, and the same spotify account.
admiralthrowawayii@gmail.com
Let me know if that works.
All the best,
DP Team
Hopalong Ginsberg
Jan 16
I am able to access the account without difficulty, but I'm still not receiving email notifications when my submissions are accepted to a playlist.
DP Team
Jan 19
It seems that you blocked the emails from the inbox where we send the notifications. We are unblocking them, so you can get the notifications again.
All the best,
DP Team