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Every time I try to approve a song, the site gives me back an error message. I´ve looked upon your foruns and saw something like “reseting the browser” with ctrl+shft+R. I did it, but for no result. Still I am getting the same message and losing opportunities. Please, help me fix it.

Posted by AvA - Autoral vs Autoral ·
12 comments

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Comments12

  • THE IRON TELEGRAPH

    •

    Jul 26

    Same here, nothing helps. Premium submissions don’t work either.

  • DP Team

    Team•

    Jul 24

    Hi AvA,

    Thank you for your message and for trying to troubleshoot with a hard refresh. Can you please log out and back in to see if the issue persists?

    Let me know if that works.

    All the best,

    DP Team

    • Focal Dream

      •

      Jul 26

      Hello,

      I have the same problem, even though I tried logging out and logging back in. This issue has been persisting for a week now…

      • DP Team

        Team•

        Jul 27

        Hi Focal Dream,

        Thank you for flagging this. Can you please share your Spotify user link?

        Also, have you tried clearing the caché and using another browser?

        We also recommend trying the following:

        I recommend first signing out from everywhere using this link: https://www.spotify.com/us/account/sign-out-everywhere/

        After that I suggest you to resetting the password using this link: http://www.spotify.com/password-reset/

        Let me know if that works.

        All the best,

        DP Team

        • Focal Dream

          •

          Jul 27

          https://open.spotify.com/user/31qwrferq7zo6vrtwnpr3433sqru

          I’ve tried everything, but unfortunately, nothing has changed.

        • Steve Marks Music

          •

          Jul 27

          for me, I tried everything, but this link ACTUALLY WORKED for me - thank you so much…!!

          • DP Team

            Team•

            Jul 28

            Glad it worked!

    • AvA - Autoral vs Autoral

      •

      Jul 27

      Yeah, I did that too. It doesn´t work.

  • dalaitom

    •

    Jul 26

    Same problem here!

  • DP Team

    Team•

    Jul 28

    @AvA - Autoral vs Autoral @dalaitom @THE IRON TELEGRAPH I’m creating a support ticket.

    Please share as much evidence as possible with this.

    • Browsers used

    • Devices

    • What you have done to troubleshoot (log out and back in)

    • If you logged out of Spotify and logged in again and then used the platform

    • Email address

    • Spotify User link

    We tested the function on our end, and it’s working properly; that’s why we think it could be an old glitch from the previous weeks that is not resolved on your end because of the caché in your devices.

    Thank you,

    Luna

    • AvA - Autoral vs Autoral

      •

      Aug 5

      Hey Luna

      Well, I have used Chrome and Edge, both giving me the same error messagens. I have cleaned up all their caches, and nothing happened. I´ve logged in and out of Spotify, nothing happened. I´ve tried uninstalling edge and reinstalling it back, and still I get and error message. :(