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Hello, I haven't received premium music for a month. Can you help me?

Status: Completed4 comments

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Comments4

  • RAOUFVARTEH

    •

    May 28, 2025

    https://open.spotify.com/user/afjooxdw3ko2m6li3uiv8wbqj?si=SL82ntsMTvaZHPaCXEJHRw

  • DP Team

    Team•

    May 27, 2025

    Hello Raouf, thanks for reaching out.

    Please can you send us the link to your Spotify curator profile?

    We will review if everything is correct with your account.

    All the best,

    DP Team

    • RAOUFVARTEH

      •

      Jun 5, 2025

      This is the profile link

      https://open.spotify.com/user/afjooxdw3ko2m6li3uiv8wbqj?si=hvbTXXRTSvGAA4CUSuepqw

      • DP Team

        Team•

        Jun 11, 2025

        Hi Raouf,

        Thanks for reaching out. We’ve checked your account and everything appears to be working normally on our end. That said, we’ll keep an eye out and flag it if we notice similar issues from other users.

        It’s worth noting that we recently rolled out a platform update, which included the removal of automatic submissions. This change may result in fewer submissions overall — especially ones that previously weren’t the best match for your playlists.

        With the new Professional Plan, we’re focusing on a more transparent and intentional approach, where indie artists have greater control over who they pitch their music to. Our goal is to improve the overall quality and relevance of submissions.

        Let us know if you notice anything unusual going forward — we’re happy to take a closer look.