I keep trying to connect my spotify that originally signed into daily playlist with but it keeps making me re-sign in AGAIN AND AGAIN. this is SUPER frustrating! I'm paying money for these extra credits monthly and I'd feel like I'm wasting my money if I can't use them because of this issue!! I've retried the same email "anthonymk342@gmail.com" and then another "officialzoro007@gmail.com" to see if any of those would work but NOPE. nothing worked. :(
Can you please try and use another browser to see if the issue persists?
Let us know if that works. Otherwise, we will review other solutions.
All the best,
DP Team
INVIGINOUS RECORDS
•
Jul 22
I’ve tried Brave, Chrome and Opera GX and I have the same issue. I’ve deleted my cookies for dailyplaylist and still the same issue. I’m really not sure what is going on.
hey, it worked for some time but now I’m coming back to the same issue when I try to submit songs again or go into my settings.
the same notification keeps popping up and I cleared my cache, cookies and tried more of different browsers and I even tried on another computer!
i really don’t understand the issue :(
DP Team
Team•
Jul 31
Hi,
I see in that case, please share the following:
Browsers used
What have you done so far to troubleshoot (clear caché, hard refresh, incognito mode…)
Spotify User Link
To find your Spotify user link, please follow these steps:
Go to your Spotify account.
Click on your profile picture.
Select 'Profile'.
Click on the three dots (...) below your picture.
Choose 'Copy profile link'.
All the best, DP Team
INVIGINOUS RECORDS
•
Jul 31
okay this is gonna sound crazy (maybe)
my account was hacked and I literally was with spotify customer support for an hour and i GOT IT BACK. i cleared any connections to the account and I reset the password and added 2FA and basically logged out EVERYWHERE with that email on spotify.
i’ve used browsers like: Chrome, Brave, Opera GX, Microsoft Edge and yes I’ve just tried literally a couple minutes ago using incognito mode and I still get the same message.
down below is my spotify account that is ALSO linked to my distrokid:
I also wanted to ask if there's any possibility of recovering or receiving a credit adjustment for the submission credits I wasn't able to use.
Around that time, I had a major surgery and was bedridden for about 10 days during recovery. I tried submitting my music from my laptop, but I kept running into issues reconnecting my Spotify account. Because I was recovering from surgery and was physically exhausted, I wasn't able to spend much time troubleshooting the problem.
I later found out that the issue appears to have been related to my Spotify account rather than DailyPlaylists itself. Unfortunately, by the time I realized that, I had already lost access to the credits I had paid for.
I completely understand if this isn't something that's normally possible, but I wanted to ask if there is any way to restore those unused credits or provide a credit adjustment as a one-time exception. thank you
DP Team
Team•
Aug 3
Hi INVIGINOUS RECORDS,
Thank you for the update, and please confirm that you are able to use the platform again.
Regarding the compensation, I’ll have to ask the finance team. As this was not related to the platform itself, the credits refresh every week.
All the best,
DP Team
INVIGINOUS RECORDS
•
Aug 3
Unfortunately, I'm still unable to reconnect my Spotify account on DailyPlaylists, even after trying incognito mode, different browsers, and another device. Because of this, I still can't use the credits I paid for.
If it's not possible to resolve this issue, would it be possible to either refund the unused credits or transfer them to another DailyPlaylists account so I can continue using the service?
I really appreciate your time and any help you can provide.
DP Team
Team•
Aug 4
Hi INVIGINOUS RECORDS,
If possible, please share your email and Spotify user link to our inbox info@dailyplaylists.com along with the link to this thread. This way we can escalate the issue to the dev team.
Log in to comment and vote
Comments10
DP Team
Jul 22
Hi Affliction Music,
Can you please try and use another browser to see if the issue persists?
Let us know if that works. Otherwise, we will review other solutions.
All the best,
DP Team
INVIGINOUS RECORDS
Jul 22
I’ve tried Brave, Chrome and Opera GX and I have the same issue. I’ve deleted my cookies for dailyplaylist and still the same issue. I’m really not sure what is going on.
DP Team
Jul 23
Hi Affliction Music.
I see. In that case, I recommend first signing out from everywhere using this link: https://www.spotify.com/us/account/sign-out-everywhere/. After that, I suggest you reset the password using this link: http://www.spotify.com/password-reset/
Then try to link the account on DP.
Let me know if that works.
All the best,
DP Team
INVIGINOUS RECORDS
Jul 30
hey, it worked for some time but now I’m coming back to the same issue when I try to submit songs again or go into my settings.
the same notification keeps popping up and I cleared my cache, cookies and tried more of different browsers and I even tried on another computer!
i really don’t understand the issue :(
DP Team
Jul 31
Hi,
I see in that case, please share the following:
Browsers used
What have you done so far to troubleshoot (clear caché, hard refresh, incognito mode…)
Spotify User Link
To find your Spotify user link, please follow these steps:
Go to your Spotify account.
Click on your profile picture.
Select 'Profile'.
Click on the three dots (...) below your picture.
Choose 'Copy profile link'.
All the best,
DP Team
INVIGINOUS RECORDS
Jul 31
okay this is gonna sound crazy (maybe)
my account was hacked and I literally was with spotify customer support for an hour and i GOT IT BACK. i cleared any connections to the account and I reset the password and added 2FA and basically logged out EVERYWHERE with that email on spotify.
i’ve used browsers like: Chrome, Brave, Opera GX, Microsoft Edge and yes I’ve just tried literally a couple minutes ago using incognito mode and I still get the same message.
down below is my spotify account that is ALSO linked to my distrokid:
https://open.spotify.com/user/anthonymklol?si=3e5edf9201a44ba0
INVIGINOUS RECORDS
Jul 31
I also wanted to ask if there's any possibility of recovering or receiving a credit adjustment for the submission credits I wasn't able to use.
Around that time, I had a major surgery and was bedridden for about 10 days during recovery. I tried submitting my music from my laptop, but I kept running into issues reconnecting my Spotify account. Because I was recovering from surgery and was physically exhausted, I wasn't able to spend much time troubleshooting the problem.
I later found out that the issue appears to have been related to my Spotify account rather than DailyPlaylists itself. Unfortunately, by the time I realized that, I had already lost access to the credits I had paid for.
I completely understand if this isn't something that's normally possible, but I wanted to ask if there is any way to restore those unused credits or provide a credit adjustment as a one-time exception. thank you
DP Team
Aug 3
Hi INVIGINOUS RECORDS,
Thank you for the update, and please confirm that you are able to use the platform again.
Regarding the compensation, I’ll have to ask the finance team. As this was not related to the platform itself, the credits refresh every week.
All the best,
DP Team
INVIGINOUS RECORDS
Aug 3
Unfortunately, I'm still unable to reconnect my Spotify account on DailyPlaylists, even after trying incognito mode, different browsers, and another device. Because of this, I still can't use the credits I paid for.
If it's not possible to resolve this issue, would it be possible to either refund the unused credits or transfer them to another DailyPlaylists account so I can continue using the service?
I really appreciate your time and any help you can provide.
DP Team
Aug 4
Hi INVIGINOUS RECORDS,
If possible, please share your email and Spotify user link to our inbox info@dailyplaylists.com along with the link to this thread. This way we can escalate the issue to the dev team.
All the best,
DP Team