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Feature Request

Hi I can’t get into my account I have paid a pro subscription but I can’t remember my email address I used please help me

Posted by neil ·
5 comments

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Comments5

  • DP Team

    Team•

    Jan 19, 2025

    Hello Neil, thanks for reaching out.

    To login to DailyPlaylists you have to do it through your Spotify account.

    Do you know which email you use to login to Spotify?

    We just checked our database and we found an active subscription with the following email address :

    neiljames7@icloud.com

    Let us know if we can assist further.

    All the best,

    DP Team

    • neil atkinson

      •

      Jan 19, 2025

      This is the one but it’s not appearing and all the submissions have disappeared

      • DP Team

        Team•

        Jan 19, 2025

        Thanks for sending this through, we can see the issue.

        Please can you try with a desktop device? We want to confirm if it’s a device issue or an account issue.

        Let us know!

        All the best,

        DP Team

        • neil

          •

          Jan 20, 2025

          I have tried on a desktop and it’s still not working

          • DP Team

            Team•

            Jan 21, 2025

            Hello Neil, I believe we are already discussing this issue over email right? Let’s keep the conversation there!