My song was blocked in Spotify
Hello,
Yesterday, I received the email with “Spotify has detected that the majority of streams on some of your track(s) were artificial. As a result, the release(s) containing those track(s) have been removed from Spotify.”
What you could advise me to do?
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Comments3
DP Team
Feb 1, 2025
Hello Old Empire, thanks for reaching out.
We recommend you ask to the Spotify customer support to give you a detail of the source of those allegedly artificial streams - they should be able to give that information!
We are open to help and support to get into the bottom of this.
We’ve received a few reports about this previously, but after investigating we realized that this warning is not triggered from any of the playlists in our platform.
Keep us posted.
All the best,
DP Team
Lermontoff
Feb 4, 2025
Hello DP Team,
Actually, I contacted Spotify’s customer support immediately after getting a notice. Unfortunately, they refused to share with me what they were concerned about my song due to deliver this song to Spotify by my distributor DistroKid. They advised me to discuss it with DistroKid and ask them to assist in communication with Spotify compliance team. Here is the last answer from DistroKid I got today:
“We appreciate your follow up and the additional context you've provided, but we have confirmed that the removed content was associated with excessive artificial streaming activity as reported directly to us by Spotify.
As long as you are conscious of any promotional services being used and are conscious of what playlists your releases are being added to, we can help you redeliver your content to Spotify.
To do so, you can choose to delete it from your DistroKid dashboard and re-upload the release entirely, which is a good option if you are opted into album extras, or you can create a new upload that is only delivered to Spotify without having to delete your original release.”
The deleted song was my most popular one with 6000+ streams and 3500+ listeners. Do you have anything to advise in this situation?
Regards,
Nick
DP Team
Feb 4, 2025
Hey Nick, thanks for sending this over.
Were they able to share the specific playlist that triggered this?
We are open to help and review our platform to see if the alleged playlist is part from DP - but there is not much we can do without confirmation.
We’d recommend to ask, in case of re-delivering with Distrokid, if you’d be able to restore the original stream & listener count in case you give them enough evidence that you were not intentionally pushing any artificial streams.
Keep us posted.
All the best,
DP Team