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Comments5

  • DP Team

    Team•

    Jul 29, 2025

    Hi Dusty,

    It’s working on our end, can you please try it now?

    Thank you!

  • DP Team

    Team•

    Jul 8, 2025

    Hi Dusty,

    Thank you for providing the link. We have created a support ticket for your issue. In the meantime, can you please try and hard refresh your browser?

    To do a hard refresh, you can usually press Ctrl+Shift+R (on Windows/Linux) or Cmd+Shift+R (on Mac). Here's also a resource to help you: https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache

    Can you also share your spotify user link for further reference?

    Please let us know if the issue resolves. If not, we'll be happy to look into this further.

    All the best,
    DP Team

    • DP Team

      Team•

      Jul 8, 2025

      Hi Dusty,

      We have tried to upload your song over the homepage and it seems that it works. If possible, can you try it out that way?

      Please use these links:


      Let us know if it works while we work on the issue,


      All the best,

      DP Team

    • RVR

      •

      Aug 9, 2025

      hard refresh did work, seems like this is a common solution for multiple issues. not a deal breaker, but definitely not convenient or obvious. you may want to consider posting the hard reset instructions wherever those issues may arise.

      • DP Team

        Team•

        Aug 11, 2025

        Hi Dusty,

        You are right, I will probably post this hard refresh on the dashboard here. We have already a support ticket for all the reported users. Can you please share your details to add you in please?

        Thank you,

        DP Team