Skip to main content

Not receiving submissions. Am I doing something wrong?

Bug Reports

Hi, I published a playlist about four or five weeks ago, and I haven’t received any submission yet, or if I have received a submission, I haven’t seen any email notification. This is strange because the same playlist is receiving submissions very often in other platforms. Since it was obvious that there was something wrong, I created an alternative account to be able to submit a song to my own playlist. I haven’t received the submission. Can you please help me out? What am I doing wrong? I love the service and it has been helpful so far, but this is weird. Thank you in advance.

Posted by Yomismo ·
8 comments

Log in to comment and vote

Comments8

  • Metaligathor

    •

    Mar 19

    I am using it in anonymous window, so it’s not caching anything. Also I have tried updating it… some how. Updating the gates, genres, basically most of the available settings. I have also been active, maybe one or two weeks, but i have never been flagged as inactive. This option would be good to have there for curators to see how they’re standing.

    So I don’t know what else could be the issue. Should I try to re-submit the playlist?

    Thanks a lot

    Ales

    • DP Team

      Team•

      Mar 20

      Hi Metaligathor,

      For curators, we have a response rate so users can determine whether to submit or not. Either way, please try to resubmit the playlist.

      Thank you,

      DP Team

  • DP Team

    Team•

    Mar 18

    Hi @Yomismo and @Metaligathor,

    Not receiving submissions can occur for a variety of reasons: the playlist’s specifics have a low amount of tracks on the platform that users submit, the playlist is not up to date, meaning that it’s an old playlist with low activity, or it could be a caching issue. We recommend refreshing your browser and constantly engaging with the playlist.

    Let me know if you updated the playlist settings recently or if you encounter anything else. Please also note that as we work as a marketplace we do not gate keep any submissions from users.

    All the best,

    DP Team

  • DP Team

    Team•

    Jan 20

    Hi Yomismo,

    Thank you for flagging this! Please share your Spotify user link, the playlist you submitted and the track you attempted to submit to the playlist as well.

    We’ll get to the bottom of this.

    All the best,

    DP Team

    • Yomismo

      •

      Jan 20

      Thank you. My Spotify user is

      https://open.spotify.com/intl-es/artist/7ghnXMugKVqRgtg0DjKKhT?si=KP7LGyTuROmdI8pq6vQESw

      The playlist for which I am not receiving submissions (the only one I have uploaded so far) is

      https://open.spotify.com/playlist/1aV1IPpOtldBhxgtQYRFFR?si=4bdeeb0d880e499a

      And the song I submitted from a different profile for testing purposes… I honestly do not remember. It could be any of my songs. In either case, I never received any song from anyone. Also, I just received a trade offer via email, went to the trade offer section, entered my playlist, and got the message “no trades available.”

      • Yomismo

        •

        Jan 31

        ???

        • Yomismo

          •

          Feb 19

          Hi, Is there any chance that this case may be reviewed? Thanks

          • DP Team

            Team•

            Mar 20

            Hi Yomismo,

            Please share your Spotify User link, for that please follow these steps:

            1. Go to your Spotify account.
            2. Click on your profile picture.
            3. Select 'Profile'.
            4. Click on the three dots (...) below your picture.
            5. Choose 'Copy profile link'.

            All the best,

            DP Team