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I signed up for the subscription.. ever since, the credits that refresh TOMORROW do not work —- so I have wasted my money..? It literally just gives me the loading wheel of death…I have tried on my phone, computer, I have updated everything. It appears to be a glitch within the system.. please advise when this will be fixed, and will I be repaid for credits I cannot use??

Posted by JB AND ME ·
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Comments1

  • DP Team

    Team•

    Jul 20

    Hi JB AND ME,

    Thanks for reaching out!

    Could you please try performing a hard refresh on your browser to see if that resolves the issue? Sometimes this can help with temporary caching problems.

    To do a hard refresh, you can usually press Ctrl+Shift+R (on Windows/Linux) or Cmd+Shift+R (on Mac). Here's also a resource to help you: https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache

    Please let me know if the issue is solved. If not, I'll be happy to look into this further for you. Additionally, please log out and back.

    All the best,
    DP Team