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  • DP Team

    Team•

    Aug 4, 2025

    Hi Pavel,



    To help us troubleshoot, could you please provide a few more details? Specifically, could you tell us:

    What device and operating system are you using (e.g., iPhone 14 with iOS 17, Windows 11 PC)?Which browser are you using on your PC?Are you seeing any error messages beyond the "Whoops, something went wrong" message?

    Could you please share a screenshot of the browser search console? Here's a step-by-step guide https://balsamiq.com/support/faqs/browserconsole/#:~:text=To%20open%20the%20developer%20console,(on%20Windows%2FLinux).
    Please provide your Spotify User Link and Track link you are having trouble with:

    To get your link simply:

    1. Go to your Spotify account.

    2. Click on your profile picture.

    3. Select 'Profile'.

    4. Click on the three dots (...) below your picture.

    5. Choose 'Copy profile link'.

    All the best,
    DP Team