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Page Stuck on Loading

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I'm experiencing a technical issue when trying to submit a pitch through your platform. After I upload my track and click to proceed, the page just keeps loading and never moves to the next step.

Could you help identify the cause of this issue and suggest any possible solutions? I’d also appreciate it if you could inform me whether there are any compensations available, as this error has been occurring repeatedly since yesterday and it’s preventing me from doing anything on the platform.

Looking forward to your response.

Posted by 신용철 ·
3 comments

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Comments3

  • 신용철

    •

    Jun 5, 2025

    I followed the guide, but it still isn’t working. The 3 credits I received today through Track Explorer were used successfully, so I believe the issue is with the 3 remaining credits that are currently showing. Could you please check this for me?

  • DP Team

    Team•

    Jun 5, 2025

    Hi Dante,

    So sorry to hear that you being experiencing this kind of issues. From what you are sharing it seems like a catching issue. Can you please try and hard refresh the page. Here is a resource on how to do so:
    https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache

    Please let us know if this fixes the issue.

    All the best,
    DP Team

    • 신용철

      •

      Jun 7, 2025

      I followed the guide, but it still isn’t working. The 3 credits I received today through Track Explorer were used successfully, so I believe the issue is with the 3 remaining credits that are currently showing. Could you please check this for me?