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Problem with professional account

One of the tracks in my professional catalogue will not open. It just tries to load forever. So I can’t submit it for anything and I can’t remove it.

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Comments5

  • DP Team

    Team•

    May 30, 2025

    Hello Mark, thanks for reaching out.

    Please can you send us a screenshot / screen record of the issue?

    We will appreciate it if you try and hard refresh the browser, here is a resource on how to do so:

    https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache

    Keep us posted.

    All the best,

    DP Team

    • Boys are Fly Records

      •

      Jun 5, 2025

      Hello, I tried refreshing the browser but still having the same issue. Attempting to upload a screen record here. 4 of the songs work. The 5th, “Jump In” will not load.

      • Boys are Fly Records

        •

        Jun 5, 2025

        • Yo!

          •

          Jun 26, 2025

          Three weeks and no reply!! Dailyplaylists is a fucking scam.

        • DP Team

          Team•

          Jul 11, 2025

          Hi Mark,

          Can you tell us if you tried a different browser, if the song was submitted via the Recommendations tab? And if you’ve tried adding the song over the homepage?

          This information will help us to see the issue better,

          All the best,

          DP Team