Purple circles on Trade Offers
There are purple circles when I try to do a trade offer and because of them I cannot submit a trade request. When I submit a trade request purple circle comes and it does not go. I can never get information about a song. This is occasional and I still cannot find a solution. I take trade offers and I can accept them even though there are circles but I cannot send an offer.
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Comments5
DP Team
Jan 8, 2025
Hello, thanks for reaching out.
This issue can be caused by cache pulling outdated information.
Please can you try and hard refresh the browser? Let us know if it solves the issue.
Here is a resource on how to do the hard refresh :
https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache
Keep us posted.
All the best,
DP Team
Infinite Tracks
Jan 8, 2025
Hello,
Sadly, I tried those things and it didn’t work. Additionally, I changed browsers completely and the issue still continues.
Even though the loading circle is there, I can accept the trade requests but I cannot pass the last step of sending a trade request because there is nothing but circle on that window.
DP Team
Jan 8, 2025
Thanks for the update.
Just tried and submitted a trade and it worked fine for me, please can you send the link to your track? We want to investigate if it is an isolated case.
All the best,
DP Team
Infinite Tracks
Jan 9, 2025
Here is the link:
https://open.spotify.com/track/6NeOFLIgInbNUTqwCMT3L2?si=2ae1b00322d44d08
DP Team
Jan 13, 2025
Hello Infinite Tracks, we just tried submitting a trade with your track and we were able to do it correctly - screenshot attached.
Has the issue been resolved? Please try again and let us know!