Thank you for reaching out. Can you please try to do a hard refresh and use incognito mode to test if the platform works correctly that way?
Thank you,
DP Team
stereo mist
•
Jan 20
Hello there, It does not work even in incognito mode. Thanks for the quick reply :)
DP Team
Team•
Jan 20
Can you also try to use another browser, please? And let me know which one you're using.
Thank you
stereo mist
•
Jan 20
Same issue on Mozilla, first I’ve used Google Chrome. Another thing to know. This happened only to my song that as been released last week. As for example I can pick someone else music without a problem.
DP Team
Team•
Jan 21
Hi Stereo,
I see. Thank you for flagging this. We find that sometimes there are issues with Spotify’s API in catching new releases. Please share the track link and your Spotify User link.
I’ll see if the dev team can do something.
All the best,
DP Team
stereo mist
•
Jan 21
Hello team ! Sure, here are the IDs of the track :
To find your Spotify user link, please follow these steps:
1. Go to your Spotify account. 2. Click on your profile picture. 3. Select 'Profile'. 4. Click on the three dots (...) below your picture. 5. Choose 'Copy profile link'.
We created the support ticket already. We will inform you by email.
All the best,
DP Team
stereo mist
•
Feb 4
Hello there, It’s been one week that you said the ticket is created. Nothing in my inbox. Also I saw different post with this type of issue. Maybe you have a larger problem than just one track ? Can you please solve quickly this ? I’m still available to help if I can. Thanks a lot for your feedback :) Cheers
DP Team
Team•
Feb 5
Hi Stereo Mist,
The issue stems from Spotify’s API not updating the data as quickly with new releases.
We advise you to resubmit the track. Please let me know if it works now.
All the best,
DP Team
stereo mist
•
Feb 5
Hello,
Thanks for your answer.
Sadly it does not works. Still stuck at the first step when I click on submit a new song, then typing my track in the browser field, find it but when I when to click on it, nothing happening.
Thanks for your quick answer.
All the best
stereo mist
•
Feb 5
Here is the problem !
DP Team
Team•
Feb 6
Hi stereo mist,
Thank you for this! We tested on our end and experienced the same issue. I’ll inform the dev team of it.
All the best,
DP Team
stereo mist
•
Feb 10
Hello DP team,
Do you have updates about this problem please ? Still have no answer for this since 5 days. The problem still there :/
Thanks for your quick reply and help.
DP Team
Team•
Feb 11
Unfortunately no. We are waiting for the dev team to respond, as we have a long list of tickets at the moment.
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Comments19
DP Team
Jan 19
Hi Lorenzo,
Thank you for reaching out. Can you please try to do a hard refresh and use incognito mode to test if the platform works correctly that way?
Thank you,
DP Team
stereo mist
Jan 20
Hello there, It does not work even in incognito mode.
Thanks for the quick reply :)
DP Team
Jan 20
Can you also try to use another browser, please? And let me know which one you're using.
Thank you
stereo mist
Jan 20
Same issue on Mozilla, first I’ve used Google Chrome. Another thing to know. This happened only to my song that as been released last week. As for example I can pick someone else music without a problem.
DP Team
Jan 21
Hi Stereo,
I see. Thank you for flagging this. We find that sometimes there are issues with Spotify’s API in catching new releases. Please share the track link and your Spotify User link.
I’ll see if the dev team can do something.
All the best,
DP Team
stereo mist
Jan 21
Hello team !
Sure, here are the IDs of the track :
Track : https://open.spotify.com/intl-fr/track/4f6wI6EsgWLZF8oABvGam7?si=4b096ab5fd364674
Profil : https://open.spotify.com/intl-fr/artist/3ebEeLJaw5CejFVVKJjGNk?si=33Wb_WnJTLegK85lFDtUqA
Thanks a lot and all the best,
DP Team
Jan 26
Hi Stereo,
To find your Spotify user link, please follow these steps:
1. Go to your Spotify account.
2. Click on your profile picture.
3. Select 'Profile'.
4. Click on the three dots (...) below your picture.
5. Choose 'Copy profile link'.
All the best,
DP Team
stereo mist
Jan 26
Hello, here it is :
spotify:artist:3ebEeLJaw5CejFVVKJjGNk
https://open.spotify.com/intl-fr/artist/3ebEeLJaw5CejFVVKJjGNk?si=37FlMf22QoW35oPnz9QgoQ
Thanks a lot for your quick solution :)
Cheers,
DP Team
Jan 27
Hi Stereo,
We are still receiving the artist link. Please follow the steps to get the user link. That way, we can create the support ticket.
Thank you!
DP Team
stereo mist
Jan 27
Hello,
Sorry I didn't understand. Here is the user profil linked to my DailyPlatlists account :
https://open.spotify.com/user/tg3ejb63bf8g405dbz8vp44k9?si=Z2cGMFUMQSqQo0_24NvNTw
Thanks a lot !
DP Team
Jan 28
We created the support ticket already. We will inform you by email.
All the best,
DP Team
stereo mist
Feb 4
Hello there, It’s been one week that you said the ticket is created. Nothing in my inbox. Also I saw different post with this type of issue. Maybe you have a larger problem than just one track ? Can you please solve quickly this ? I’m still available to help if I can. Thanks a lot for your feedback :) Cheers
DP Team
Feb 5
Hi Stereo Mist,
The issue stems from Spotify’s API not updating the data as quickly with new releases.
We advise you to resubmit the track. Please let me know if it works now.
All the best,
DP Team
stereo mist
Feb 5
Hello,
Thanks for your answer.
Sadly it does not works. Still stuck at the first step when I click on submit a new song, then typing my track in the browser field, find it but when I when to click on it, nothing happening.
Thanks for your quick answer.
All the best
stereo mist
Feb 5
Here is the problem !
DP Team
Feb 6
Hi stereo mist,
Thank you for this! We tested on our end and experienced the same issue. I’ll inform the dev team of it.
All the best,
DP Team
stereo mist
Feb 10
Hello DP team,
Do you have updates about this problem please ? Still have no answer for this since 5 days. The problem still there :/
Thanks for your quick reply and help.
DP Team
Feb 11
Unfortunately no. We are waiting for the dev team to respond, as we have a long list of tickets at the moment.
I’ll let you know once they review it.
All the best,
DP Team
stereo mist
Feb 11
Alright thanks 👏