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system error issues

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hi i dont know what going on but i’m getting
There was an issue with the system :(

each time i try to decline on standard and on premium either add of decline it gets stuck rolling and i would have to laterally refresh the page to continue and same goes for each task.

Posted by Chris records ·
3 comments

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Comments3

  • DP Team

    Team•

    Mar 21, 2025

    Hey,

    Thanks for flagging this. 

    You're not the only curator reporting this issue, however we're able to accept and decline on our accounts meaning we cannot replicate it.

    It would be extremely helpful if you send over a screenshot of the browser console when you try and response to submissions. https://balsamiq.com/support/faqs/browserconsole/#:~:text=To%20open%20the%20developer%20console,(on%20Windows%2FLinux).

    Here is also another resource to help: https://balsamiq.com/support/faqs/browserconsole

    This will show us what connections are being made.

    Thanks again for your help here.

    All the best,

    DP Team

    • Chris records

      •

      Mar 21, 2025

      here is the screen shot


      always repeating the same thing.

      • DP Team

        Team•

        Mar 25, 2025

        Please let us know if everything is working fine now!