The music starts loading but doesn't finish.

Bug ReportsJul 6

I select the playlists, the music starts loading but doesn't finish.

Posted by Roger Silva · Jul 6

Completed11

DP Team

Team•

Jul 7

Hi Roger,

Thanks for reaching out!

Could you please try performing a hard refresh on your browser to see if that resolves the issue? Sometimes this can help with temporary caching problems.

To do a hard refresh, you can usually press Ctrl+Shift+R (on Windows/Linux) or Cmd+Shift+R (on Mac). Here's also a resource to help you: https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache

Please let me know if the issue is solved. If not, I'll be happy to look into this further for you.

All the best,
DP Team

Roger Silva
•
Jul 7
Hi, the problem persists, I excluded all the cachings, but nothing happening, can you help me?
The other songs its ok, but the only music "Como deve ser" does'n charger
- DP Team
  Team•
  Jul 8
  Hi Roger,
  I see. To continue troubleshooting, please try using incognito mode.
  Also, is this happening with other tracks or playlists?
  Let me know,
  DP Team
  Roger Silva
  •
  Jul 8
  No, only this track, I’ii try use incognito mode and return, tks
  Roger Silva
  •
  Jul 8
  I use the incognito mode, but the problem persist, 😕
  Roger Silva
  •
  Jul 8
  It keeps loading but never finishes.
  DP Team
  Team•
  Jul 9
  Hi Roger,
  Please share the track link so we can test it on our end.
  Thank you,
  DP Team
  Roger Silva
  •
  Jul 9
  https://open.spotify.com/intl-pt/track/6Kto9r484xrMQZ74XRJfBc?si=2b29d5175df94ea9
  DP Team
  Team•
  Jul 10
  Hi Roger,
  We tested on our end, and it’s working properly. Is it happening with a specific playlist?
  Roger Silva
  •
  Jul 13
  When I send this track, no one playlist charger, not one exacly
  DP Team
  Team•
  Jul 14
  Can you please share your Spotify user link to review your account?
  Thank you,
  DP Team

The music starts loading but doesn't finish.

Comments11