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Comments6

  • DP Team

    Team•

    Jul 18, 2025

    Hi Nasty,

    Is the Track Explorer not showing up whatsoever, or is a problem with the feedback process?

    Let us know,

    All the best,

    DP Team

    • Joshua Whitehurst

      •

      Jul 18, 2025

      No tracks will load up, just spins constantly when loading

      • DP Team

        Team•

        Jul 22, 2025

        Hi Nasty,

        Can you please try now? If the problem is persisting can you please share a screenshot of the browser search console

        Here's a step-by-step guide to check it out: https://balsamiq.com/support/faqs/browserconsole/#:~:text=To%20open%20the%20developer%20console,(on%20Windows%2FLinux)


        Aditionally can you try hard refreshing your browser? It could be a catching issue:

        To do a hard refresh, you can usually press Ctrl+Shift+R (on Windows/Linux) or Cmd+Shift+R (on Mac). Here's also a resource to help you: https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache

        Please let me know if the issue resolves. If not, I'll be happy to look into this further for you.

        All the best,
        DP Team

        • Joshua Whitehurst

          •

          Jul 22, 2025

        • Joshua Whitehurst

          •

          Jul 22, 2025

          • DP Team

            Team•

            Jul 23, 2025

            Hey Nasty,

            Thank you for this, can you please try another browser to see if the problem persists? Also can you share your spotify user link and email asocciated to the account?

            So we can proceed with a support ticket,

            All the best,

            DP Team