Very Frustrating

After 3-4 days of getting these two errors, I have done everything from clear my cache, to incognito mode, to even troubleshooting with ai to fix this. Ai says it must be something on the backend because we have done everything that could be done on our end. This is quite frustrating because it didnt happen until i purchased the PRO version and now I am losing out on my paid credits. I have emailed support 5 times over 5 days and they have not answered me. Please help!!!