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When exactly are the 5 new song slots renewed each month?

Feature Request

Hi! I'm on the Professional plan, and I understand that I get 5 new song slots each billing cycle. Today is July 15, and my dashboard still shows 0/5 songs available, even though the renewal date says Aug 15.

Could you please clarify exactly when the 5 new slots are added each month? Is it at a specific time of day or based on the exact time of my subscription start?

It would be great to have more clarity — maybe even a countdown or timestamp shown in the dashboard.

Thanks for your help!

Best regards,
Leif Daniel Isaksson

Posted by Leif Daniel Isaksson ·
7 comments

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Comments7

  • Leif Daniel Isaksson

    •

    Jul 17, 2025

    Subject: Feedback – Lack of clarity around project slots and monthly renewals

    Hi again,

    Thanks for your help – but I want to give some honest feedback.

    I was under the impression (based on earlier replies and your documentation) that the system would reset on the 15th of each month and that I could add 5 new songs at that point, without needing to remove existing projects. That’s how it was presented – and I planned accordingly.

    Now I understand that I must manually remove projects to make room for the new songs, even after the renewal. That wasn't clear at all from the beginning, and it makes me feel misled.

    May I suggest that you improve how this is explained in your dashboard and blog? A simple message like “You have 5 new song slots available – remove a project to use one” would be much clearer.

    Thanks again for your support – I do appreciate the service, but I hope this feedback can help make the user experience better.

    Best regards,
    Leif Daniel Isaksson

    • DP Team

      Team•

      Jul 17, 2025

      Hi Leif,

      Really appreciate the feedback! We are currently reviewing the mechanics of the Professional Plan dashboard so it’s not as confusing (we are working on how to improve it).

      We’ll inform the users of updates when we made modifications on this.

      We could also consider the modification on the blog too!


      Thank you!

      All the best,

      DP Team

  • Leif Daniel Isaksson

    •

    Jul 16, 2025

    Subject: Song slots not renewed – still showing 0/5 on July 16

    Hi again,

    My Professional plan should have renewed on July 15, but as of today (July 16), my account still shows 0/5 Songs available, and 5/5 Projects used.

    According to your earlier reply, the 5 song slots should reset with each billing cycle, but it seems like the renewal didn't go through properly. Could you please check if something is stuck in the system or if there's a delay?

    Thanks in advance for your help!

    Best regards,
    Leif Daniel Isaksson

    • DP Team

      Team•

      Jul 16, 2025

      Hi Leif,

      Thank you for sharing this, from what I can see there’s indeed 0/5 songs you’ve submitted this cycle on the dashboard. But you’ll need to remove a project if you want to add different new song on your dashboard.

      Let me clarify:

      • Projects: slot where you add the songs to get the recommendations, ratings and submissions

        • Projects can stay as long as you want.

      • Songs: the tracks you submit

        • Songs renew each billing cycle and can be added in you have slots on the project list.

      I hope this is clearer.

      All the best,

      DP Team

  • DP Team

    Team•

    Jul 16, 2025

    Hi Leif,

    When the songs per cycle are renewed they are shown as 0/5, when completed you’ll see them as 5/5. Here’s an example:

    4/5 Projects that you can add to your dashboard at a time,

    4/5 Songs that renew each cycle (August 12th in this case)

    If we add another song/project, you’ll thay the songs go up as 5/5 as well as the projects if they are the same on the dashboard.

    And even if we remove projects all the projects:

    We would have reached the song limit for the cycle, and we will have to wai until the 12th of August for the renewal.

    I hope this clarifies things a bit!

    All the best,

    DP Team

    • Leif Daniel Isaksson

      •

      Jul 16, 2025

      Subject: Song slots not renewed correctly – no songs added since June 15

      Hi again,

      Thanks for your reply – but I need to clarify something important:

      I have not added any new songs after June 15, and yet my dashboard still shows 0/5 Songs available, even now on July 16.

      According to your documentation and previous support reply, I should receive 5 new song slots each billing cycle, and the current cycle began on July 15.

      Therefore, I should now have 5/5 available, but the dashboard still shows 0/5.

      Can you please double-check my account and confirm that the renewal has triggered properly?

      Thanks again for your help – I’m eager to submit 5 new songs to playlists as soon as this is resolved.

      Best regards,
      Leif Daniel Isaksson

      • DP Team

        Team•

        Jul 17, 2025

        Hi Leif,

        When the dashboard shows 0/5 is because you have not submitted any songs during that cycle.

        The reason you have not been able to add any other song is because you have to remove projects in orders to use the space.

        Think about it like a shelf with drawers (the projects). You can empty the drawers but you can’t build more. Inside the drawers you can put objects that you can move or remove (aka the songs).

        We allow you to have more songs each billing cycle but not to have more projects. So you need to decide which songs you want on the projects and then remove after the cycle or keep. It’s up to you!

        Does this make more sense?

        Let me know,

        All the best,

        DP Team