DP Team

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Commented on its stuckHi Denis, Newly released tracks take some time to populate on Spotify API, please try and submit in a few days to see if the issue persists. Otherwise, as we mentioned on another ticket, share with us the track link to see if the issue can be replicated on our side. All the best,…Commented on Subject: Feature Suggestion – Declined Submission Notifications Hi DailyPlaylists Team, I have a suggestion for improving the submission experience. Currently, artists receive email notifications when their submissions are approved, but not when they’re declined. It would be helpful to receive notifications for both outcomes so we don’t have to keep checking the dashboard. Even a simple email stating that a submission was declined would be appreciated. A reason for the decline, when available, would be an added bonus. Thanks for considering this suggestion! Craig Scribner Scribner MusicHi Scribner, Thank you for your feature request. We will pass it over to the product team. All the best, DP Team Commented on PricingHi samilanemusic, Thank you for reaching out. To check out your earnings simply go to your curator dashboard. From there you’ll be able to see your earnings. Also make sure you are indeed a premium curator, as these only apply to those profiles. All the best, DP Team Commented on It won’t let me submit my single “the orange plague”Hi Denis, Thank you for reaching out, can you please share the track link? We will need to replicate the submission process to see what’s going on. All the best, DP Team Commented on its stuckHi Denis, Can you please share a screenshot of what you see? Also please tell us if you are a new user? All the best, DP Team Commented on song selection not workingHi Florian, We need the evidence to share with the support team. Also please share your spotify user link, and the link you are trying to submit. We’ll replicate this on our end to see what we see. All the best, DP Team Commented on Мне необходимо объединить карточку музыканта со всеми его трекамиHi Evolty, we don’t combine tracks. You must submit them one by one and mange the submissions individually. Let me know if you need any helo with this. All the best, DP Team Commented on Still.in bugHi Sama, Thank you for reaching out. Please share the track you are trying to submit so we can replicate on out end. Also the genre’s selected. All the best, DP Team Commented on song selection not workingHi Florian, Thank you for reaching out. Can you please share a acreenrecording of what you see? Additionally, add you email address to the comment. We’ll share this with the dev team to see how we can solve this. All the best, DP Team Commented on If I use the premium service and don't get playlisted by a curator do I get a refund?Hi Kceegains, Thank you for reaching out. Please note that unless the curator refunds the credit, if they answered with a decline, then the credit has been used. I hope it’s clearer now. All the best, DP Team Commented on amendable text in content generatorHi Frank, Thank you for the feedback. Right now, it'‘s our default text. We can share this with the team, to see if further down the line you can customize this. All the best, DP Team Commented on doesnt connectHi NESH, Thank you for reaching out. Can you tell us what do you see when trying to log in? A screenshot is very helpful to review this. All the best, DP Team Commented on My spotify ia already connected but i keep getting a message to connect to my spotifyHi Abioye, Can you please share a screenshot of the issue along with your email and Spotify User Link. All the best, DP Team Commented on Bug posting a tradeHi UltraSound, We have not seen any restrictions in your account. To troubleshoot, can you please try and login with incognito mode? Let me know if that works. All the best, DP Team Commented on Мне необходимо объединить карточку музыканта со всеми его трекамиHi Evolty, Thank you for your message, please note that our platform does not combine tracks into profiles, or is there another issue? All the best, DP Team Commented on The gate functionHey guys, We’ll like to confirm that the gate bug, has been fixed over the weekend. All submission declined with not gates donde effectively before should now have been done correctly know. We apologised for the inconvenience. All the best, DP Team Commented on Trop de bugHi Botch gang, Thank you for reaching out. We’re sorry to hear you are having issues once subscribed. Can you please tell us what are you experiencing exactly? Thank you, DP Team Commented on How long does it take to get approvedHi Kvngcruise, Thank you for reaching out. To clarify how our credit system works: - Standard Credits: These credits are not eligible for refunds and expire 21 days after issuance. - Premium Credits: These are refunded if a submission remains unanswered after seven days, or if th…Commented on equest for account deletion - Unreachable email ownerHi ebc, Thank you for reaching out. We have created a support ticket to retrieved this information. We will keep you posted. All the best, DP Team Commented on Playlists are not loadingHi Damini, Thanks for reaching out! Could you please try performing a hard refresh on your browser to see if that resolves the issue? Sometimes this can help with temporary caching problems. To do a hard refresh, you can usually press Ctrl+Shift+R (on Windows/Linux) or Cmd+Shift+…Commented on Bug posting a tradeHi UltraSound, Thank you for reaching out. We tested this on our end the feature is currently working properlY. Please share you Spotify User link so we can check on our end. All the best, DP Team Commented on The gate functionHi Culema, Thank you for flagging this. Can you please try to check this out now. It seem like it was a temporary glitch. We tested on our end and it should be working properly. All the best, DP Team Commented on Não consigo ver as minhas playlistsHi Spinning Music, Thank you for reaching out. To check your playlists, simply go to your Curator Dashboard and click on the “Your Playlists” tab. Let me know if you were able to see it, otherwise, we’re happy to help. All the best, DP Team Commented on Add a way to report the curatorHi Jet, Thank you for reaching out and flagging this! We want to clarify that any abuse of the gate system is against our policies, and we take this matter seriously. When we received such reports, we marked the curator and informed them of the issue so they could revert the subm…Commented on No puedo subir canciones. Me aparece ese aviso, no me permite actualizar ni hacer nadaHola Pietro, ¿Cuando haces clic en el mesaje de permite hacer algo? Esto ha sido un problema desde una actualización reciente de Spotify. Recomendamos. Limpiar la caché del buscador, salirte de dailyplaylists, iniciar sesión otra vez en Spotify y luego entrar a DailyPlaylists. Ya…Commented on https://dailyplaylists.com/curators/rising appears to be playing the system, not accepting any songs but happy to take your money. People like this shouldn't be on here.We have banned the account already. Thank you for this!Commented on https://dailyplaylists.com/curators/rising appears to be playing the system, not accepting any songs but happy to take your money. People like this shouldn't be on here.Hi STAFON, Thank you for flagging this. Yes, this account looks fishy. We’ll did into it. All the best, DP Team Commented on It won’t workHi Tracezen, Following up on this email. Are you able to submit again? Let us know, DP Team Commented on Trading isn't working.Hi @sysco dj following up with this message. Can you tell us if Trades are still not working? Please let us know, All the best, DP Team Commented on How do I unsubscribe?Hi HU$AM Official, Thank you for reaching out, to cancel your subscription you need to: Click on your profile pic Click on settings Go to 'Wallet & Membership' Click on the overline text 'Manage Subscription' Click over the text that says you current subscription Below the Curren…